| About
Us
Your Confidentiality is Guaranteed, we never trade, sell or give
away your names or addresses. From time to time we may send you
updated information, If you prefer not to receive our mailing please
let us know.
Nitmix is completely dedicated to your total satisfaction, if you
cannot find what you are looking for in this product range please
contact us via email at info@nitmix.com
or alternatively phone us on +44 (0)1509 856 177. 9am-6pm G.M.T.
If you have any comments please email us at info@nitmix.com
Making A Purchase
We accept most major credit cards, Visa,
AMEX, Mastercard, Delta, Switch, Solo and JCB. Your Credit
Card Details will read "Nitmix". Your credit card will
be charged upon acceptance of your order.
Your credit card transaction will be processed
in £ Sterling. Your credit card company will automatically
give you their best exchange rate and automatically
convert the transaction for you if £ Sterling is not
your currency. You can see the cost of your order in US$, CND$ or
EURO by selecting from the drop down box on page two of the order
form and clicking the Set Currency box.
We also accept cheques, postal orders and bank
drafts in £ Sterling (these should be made payable to Nitmix).
Please do not try to send cash, it never arrives!
You may also send your credit card details
via phone we will destroy all record of your card details on completion
of your order. Please do not e-mail or fax credit card details as
these will pass over unsecured public communications lines, just
call.
Order acceptance and the completion of the
contract between you and us will take place on the dispatch of the
Products ordered to you unless we have notified you that we do not
accept your order or you have cancelled it in accordance with the
instructions
in Cancelling an Order.
Non-acceptance of an order may be a result
of one
of the following, or other reasons:
The product you ordered being unavailable from
stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
You not meeting the eligibility to order criteria
set
out in the main Terms and Conditions"
Disruption to our normal methods of communication
and/or
delivery of good or information.
We accept your order at the moment of dispatch
from our premesis at which time you will receive an e-mail confirmation
that your order is on it's way to you.
NITMIX is based and operated from the UK and
trading on this site takes place under English law.
Cancelling an
Order
Cancellation of an order will be accepted by
written confirmation ( including e-mail) at any time prior to dispatch
from our premesis. Order normally leave with in 24 hours but may
leave at any time after receipt on our servers. If a request to
cancel is received before dispatch an immediate refund will be made
via the relevant payment scheme used to raise the original order.
If request to cancel arrives on our servers
after dispatch and up to 28 days from the time and date of the original
order arriving on our servers a refund will be made upon return
of the original goods unused and in merchantable condition. Cost
of returning the goods will be paid by the customer.
Any goods received back opened, partly used
or in an unmerchantable condition will be discarded and the face
value of the goods deducted from the refund. Any shortfall in the
cost of returning the goods will likewise be deducted from any refund.
Refunds are calculated in £ Sterling
and converted back into the settlement currency of the customers
card. Any fluctuation in currency exchange rates may effect the
final amount of any refund.
Should you wish to return
any unused or faulty item to us please use our address of:-
PO Box 5605
Loughborough
LE12 6ZD
UK.
Shipping And
Handling
All Parcels are wrapped in secure packaging and sent via the Royal
Mail and Air Mail. Orders are all packed on the date of receipt
and mailed in the next available collection.
Some countries require a Customs Declaration
with every parcel. To maintain your privacy we describe Nitmix as
"Essential Oils".
Delivery Schedule
UK Orders are delivered by First Class mail.
The Royal Mail give us the following delivery
aims:
- Eastern
Europe and USSR 5-7 Days
- Australia
5-7 Days
- Canada
4-6 Days
- Japan
5-7 Days
- USA
4-6 Days
Back Orders
If your item is not in stock, we will back order for you. You will
always be emailed with the option to cancel your order if you would
rather not wait.
Credit Card
Security
We know of no documented cases of credit card fraud using our shopping
system over the Internet. All credit card numbers are encrypted
in the software when the order is placed using 128 bit encryption.
They are only decrypted after they reach WorldPay's computer. They
are not held in clear text on any web site. We neither receive or
hold financial information at Nitmix.
Regulations
NITMIX is registered as a Class 1 Medical Device with the Medicines
and Healthcare Products Regulatory Agency and conforms to Council
Directive 93/42/EEC of June 1993 concerning medical devices.
Guarantee
We guarantee your satisfaction.
All of our products are quality guaranteed
and in the unlikely event that you should need to return an unused
item you can do so within 28 days for a full refund.
Reaching Us
If you have any questions at all before or after placing your order
you can:
- Telephone
Nitmix and Talk personally during office hours on +44 (0)1509
856177. We are on G.M.T.
- Email
us at info@nitmix.com
- Or Snail Mail
us at Nitmix, PO Box 5605, Loughborough, LE12 6ZD, U.K.
- Contact WORLDPAY
direct using your unique order reference number.
Privacy Policy
Nitmix will NEVER disclose your information
to third parties.
We never trade, sell or give away your information,
ever.
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